Returns Policy

If you wish to return an unused, unwanted item please call 01702 435804 for authorisation and return by recorded post within 7 days.

A refund or exchange will be given provided the item is in original unused condition, with all original packaging and suitable for re-sale. Goods must be returned with a letter stating where the item is being returned from, (headed paper) and reason for return. Postage will only be refunded on faulty goods. A minimum of 10% administration charge applies for non-fault returns and carriage charges will not be refunded.

Faulty electrical items will be returned to manufacturer for inspection before any refund or replacement. Warranty’s run from the date of original purchase or invoice date.

Shipping

On placing an order you will automatically receive a confirmation email to the address supplied. This will contain your order details, prices of items ordered and delivery charges. When we process your order you will get another email showing delivery details and a tracking number if applicable so you can check online where your parcel is.

If goods ordered are out of stock or delayed we will let you know. Orders can be checked by logging on to our website.

We do our very best to deliver next day on orders placed before 12noon , orders placed after Thursday 14.00 will not be despatched until the following Monday.

Please allow 14-21 days for orders of specialist services such as gowns with logo, neck collars with logo and scissors which need to be imported. We will send your goods either Royal Mail recorded or special delivery dependant on value or by next day courier. Europe will be sent DPD 3days by road. If you are out when the courier arrives a card will be left with instructions.

We will tack your item for you if required from Mon 9.30 – Fri 13.00 just call 01702 435804.